Services


At SP3 Services, our first core principle is that IT Services and Project & Program Management must deliver business value. We are accredited practitioners certified at the highest level with decades of hands-on experience delivering best practice methodologies that underpin IT Services and Project Management. The core services and forms of engagement are provided by the service, portfolio, program and project management team (SP3). We integrate continual improvement and a service culture within IT and wider organisational governance. SP3 Services espouses Agile and Lean adaptations of traditional methods, such as ITIL®. MSP® and PRINCE2®, to ensure flexibility and value in the provision of services.​

Core Features

IT Governance

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Credit Union Services

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Resource Placement

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Project and Program Management

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IT Steering

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Process Design and Optimisation

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Review and Recommend

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Gap Analysis and Benchmarking

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Service Management Tool Implementation

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Team


Bill Heffernan
CEO
Bill Heffernan has over 20 years of experience in the IT Service Management consulting and training field. He holds a Masters in Service Management, is an ITIL® V2 and V3 Expert, an ISO20000 and PRINCE2® Practitioner and an accredited APMG trainer. Bill believes that IT services should address all aspects of IT management, including service, program, project and product management, and that the focus should be on establishing a capability to measure and justify all IT investment in the context of real business value.
Kevin O'Reilly
Director
Kevin O'Reilly is a senior IT executive with 20 years experience in the IT industry. Kevin's expertise aligns the IT organisation and business functions to deliver commercial outcomes based on a system of shared values and agreed business outcomes.
Marakesh Busby
Operations Manager
Marakesh Busby is a Project and Business Manager with over 10 years of experience in Supply Chain and IT Service Management with a focus on business process design and optimisation. She has worked across multiple geographies in both large and small organisations and is result driven and highly productive. Marakesh manages our internal operations and our customer & supplier relationships.
Stephen Whyte
Senior Consultant
Stephen Whyte is an organised, reliable, supportive, diplomatic IT Project Manager with 17 years of IT experience. He has successfully delivered over 80 projects, from design to implementation in the last 10 years. He has consistently demonstrated the Project Management skills required to deliver projects on time, under budget, while meeting business objectives. PMP certified, he has a fair and flexible management approach, with an eye for detail.
Graham Hyland
Senior Consultant
Graham is a confident and energetic IT Services Manager with over 20 years of experience in IT & infrastructure. He has the proven ability to drive and implement system enhancements and cost savings. Graham is result driven and blends his technical expertise with hands-on business management experience. He is an excellent communicator and has extensive experience managing supplier and client management relationships. Graham has PRINCE2 and ITIL certifications.